Refund policy

The short version

Every Retirewear shirt is printed to order. If anything is wrong with what we send you, we fix it free. If you simply change your mind, you can still return it within 14 days.

Faults, damage and our mistakes — 30 days, free

If your shirt arrives with a print fault, arrives damaged, or we sent the wrong size or the wrong item, contact us within 30 days of delivery with your order number and a photo of the problem. We will send a free replacement or issue a full refund — your choice. You do not need to ship anything back.

Change of mind — 14-day right of withdrawal

Customers in the EU and UK have the right to withdraw from their purchase within 14 days of delivery without giving a reason. To exercise it, contact us at support@retirewear.com within that period. The item must be unworn, unwashed and in its original condition. You cover the cost of the return shipment; we refund the full product price (including standard outbound shipping) within 14 days of receiving the item back, using your original payment method.

How to start any return or claim

1. Email support@retirewear.com (or use the contact form) with your order number.
2. For faults: attach a photo — that is all we need.
3. We reply within one working day.

Refund timing

Approved refunds are issued to the original payment method. Depending on your bank, the money appears within 3–10 working days.

Returns address

Do not ship anything back before contacting us — we will confirm the correct address for your case. Our registered address is EVOLI LLC, 3890 Jenks Avenue, Lynn Haven, FL 32444, United States.